Terms of Use, Privacy & Shipping Policy

Terms of Use and Health & Safety Disclaimer

Parties and acceptance

These Terms of Use (Terms) govern your access to and use of the Soul Tide Foundations website and online store (the Site www.soultidefoundations.com). By accessing the Site, creating an account, or placing an order you agree to be bound by these Terms.

Nature of services

Soul Tide Foundations is a commercial brand and provider of products and informational resources only. We do not provide medical, psychological, or other regulated health professional services. Nothing on the Site is intended to constitute medical, mental health, or other professional advice. Products and resources are for general information and lifestyle purposes only and are not a substitute for professional assessment, diagnosis, treatment or supervision.

Health and safety disclaimer

Soul Tide Foundations is not responsible for any aspect of an individual’s physical, emotional or mental health. All products and resources are intended to be used only under the supervision or guidance of a registered, licensed and currently practising health care provider or support service where appropriate. You must seek independent professional advice before using any product or following any guidance that could affect your health or wellbeing.

Charity, Fundraising and Donations

Brand status and fundraising activities

Soul Tide Foundations is a commercial brand and is not a registered charity, not a not‑for‑profit entity, and not a fundraising service. Any reference on the Site to donations, charitable campaigns, cause partnerships or similar activities is an expression of our commercial or philanthropic initiatives and does not mean Soul Tide Foundations is a charity.

How donation campaigns operate

From time to time we may run campaigns where a portion of sales, a specific product’s proceeds, or separate customer donations are directed to third‑party charities or community organisations. When we run such campaigns, we will endeavour to describe: (a) the campaign period; (b) the beneficiary organisation(s); (c) the mechanism by which funds are collected and transferred; and (d) whether and how donors or customers will receive confirmation or receipts.

No warranty about beneficiaries and verification

We do not warrant, guarantee or endorse the charitable status, governance, use of funds, tax deductibility, or conduct of any third‑party beneficiary. If tax deductibility or registered charity status is important to you, you should verify the beneficiary’s status directly with the organisation or the Australian Charities and Not‑for‑profits Commission before donating.

Liability for fundraising and donations

To the maximum extent permitted by law, Soul Tide Foundations accepts no liability for the acts or omissions of third‑party charities or organisations that receive donations through our campaigns. Where we facilitate the collection or transfer of donations, our role is limited to collection and remittance in accordance with the campaign terms we publish.

 

 

Refunds, remedies and statutory rights

Statutory guarantees: Nothing in this policy limits your rights under the Australian Consumer Law. If a digital product has a major failure you may choose a refund or replacement; for minor problems we will offer an appropriate remedy in accordance with the ACL.
Discretionary refunds: For change‑of‑mind requests we generally do not provide refunds once a digital file has been downloaded or access granted, because the product cannot be returned in a resalable form. We may, at our discretion, offer a refund, replacement file or store credit in exceptional circumstances.

Important: A “no refunds” statement does not override ACL rights; we will comply with statutory remedies where applicable.

How to request a refund or report a fault

• Fault reports: Email support with your order number, description of the issue and supporting evidence (screenshots, error messages) as soon as practicable.
• Assessment: We will acknowledge receipt and assess the claim within 10 business days and advise the outcome and remedy.
• Remedies and timing: If a refund is approved, we will refund to the original payment method within 14 business days of approval. If a replacement file or repair is offered, we will supply it promptly.

Exclusions, limitations and practical points

• Change‑of‑mind: No refund after download except at our discretion.
• Third‑party content: If a product incorporates third‑party content or licences, remedies may be limited to what we can reasonably provide as retailer.
• Fraud and chargebacks: We reserve the right to investigate suspected fraud and to refuse refunds where misuse or fraudulent activity is evident.

Shipping and Delivery Policy

This Shipping and Delivery Policy explains how Soul Tide Foundations delivers digital products purchased from our Site. It applies only to digital downloads; we do not ship physical goods at this current time. For information about refunds, consumer rights and other legal matters, see our Terms of Use and Refund Policy.

How delivery works

Delivery method: Digital products are delivered by email.

Timing: Delivery is usually immediate once payment is authorised. In some cases, payment or fraud checks may delay access by up to 24 hours. If delivery is delayed beyond this period we will notify you and provide an estimated time for access.

Order confirmation and download access

Order confirmation: After purchase you will receive an order confirmation email containing your receipt and a download link or instructions to access the product.

File formats, compatibility and storage

File formats: Product listings specify the file format(s) provided. It is your responsibility to ensure you have the necessary software or device to open and use the files.
Backup: We recommend you download and back up purchased files promptly. Soul Tide Foundations is not responsible for data loss after you have successfully downloaded a file.

Failed delivery and troubleshooting

Common issues: If you do not receive your download link, first check your spam/junk folder and confirm the email address used at checkout. If the link has expired or the file will not download, contact support with your order number and screenshots or error messages.
Support response: We will acknowledge fault reports and delivery issues as soon as practicable and aim to resolve them within 10 business days.

Refunds, replacements and remedies

Statutory rights: Your statutory rights under the Australian Consumer Law are not affected by this policy. If a digital product has a major failure, you may be entitled to a refund or replacement.
Discretionary refunds: Because digital products cannot be returned in resalable form, change‑of‑mind refunds are not generally available after download, except at our discretion. For full details see our Refund Policy and Terms of Use.

Security and fraud prevention

Payment processing: We use third‑party payment processors and do not store full card details. Delivery may be delayed while we or our providers complete fraud checks.
Fraud investigations: We reserve the right to investigate suspected fraud and to withhold or reverse delivery where misuse or fraudulent activity is evident.

International customers and taxes

Availability: Digital products are available worldwide unless a product listing states otherwise.
Taxes and duties: Prices shown at checkout include any applicable taxes where required. You are responsible for any local taxes or duties that may apply in your jurisdiction.

Changes to this policy

We may update this Shipping and Delivery Policy from time to time. Material changes will be posted on the Site with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact and support

Email: soultidefoundations@gmail.com
When contacting us about delivery issues please include your order number, the email address used at checkout, and any relevant screenshots or error messages.

Quick checklist before contacting support

• Check spam/junk folders for the confirmation email.
• Confirm the email address used at checkout.
• Try downloading from a different device or browser.

If those steps do not resolve the issue, contact us and we will assist promptly.

Consumer Rights, Liability and Legal Compliance

Consumer rights and statutory guarantees

Nothing in these Terms is intended to exclude, restrict or modify rights you have under the Australian Consumer Law. To the extent permitted by law, our liability for breach of any non‑excludable consumer guarantee is limited to remedies permitted by law. We will comply with our statutory obligations under the Australian Consumer Law and related legislation.

Accuracy and reliance

We endeavour to ensure information on the Site is accurate and up to date, but we do not warrant completeness or suitability for any particular purpose. Users should independently verify information and obtain professional advice before relying on it.

Intellectual Property, Governing Law and Contact

Intellectual property

All content, designs, trademarks and materials on the Site are designed, owned or licensed by Soul Tide Foundations. You may not reproduce, adapt or use our intellectual property without prior written consent.

Changes and contact

We may update these Terms from time to time; changes take effect when posted on the Site. For questions or legal notices contact us at the email provided on the Site.

Privacy Policy

This Privacy Policy explains how Soul Tide Foundations (we, us, our) collects, holds, uses and discloses personal information when you interact with our website and online store hosted on Shopify, purchase or download our digital products, sign up for marketing (including monthly exclusives), or otherwise contact us. It also explains how third‑party service providers (including Shopify, payment processors and our digital delivery platform) are involved. This Policy is intended to reflect obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please read it together with our Terms of Use.

What personal information we collect and how we collect it

Types of information we collect

• Identity and contact information: name, email address, postal address, phone number.
• Account and transaction information: order history, purchase date, product identifiers, billing address.
• Payment information: payment token or transaction reference supplied by our payment processor (we do not store full card details).
• Technical and usage data: IP address, device and browser information, download/access logs, cookies and analytics data.
• Marketing preferences: opt‑in/opt‑out choices for email and SMS communications.

How we collect information

• Directly from you: when you create an account, place an order, sign up for our monthly exclusives or promotions, contact customer support, or otherwise provide information by email, web form or SMS.
• Automatically: through cookies, analytics and server logs when you visit our Site.
• From third parties: via Shopify (as our platform provider), payment processors (to the extent necessary to process payments), and our digital delivery provider (to enable file hosting and delivery). We may also receive information from fraud‑prevention services or other service providers engaged to support our operations.

Marketing sign‑ups (email and SMS)

• We collect contact details when you opt in to receive our monthly exclusives, campaigns or promotional messages by email or SMS. Opt‑in is voluntary and you can withdraw consent at any time. For SMS communications we will comply with the Spam Act 2003 and any applicable telecommunications rules.

Purposes of collection and use (including invoicing)

We use personal information for the following primary purposes:

• To perform our contract with you: process and fulfil orders, deliver digital downloads, provide customer support and manage your account.
• Invoicing and billing: where you apply for a product, request an invoice, or contact us about a purchase, we will use your personal, contact and payment‑related information to generate and send invoices, receipts and related communications by email or other agreed contact method.
• Marketing and promotions: to send monthly exclusives, campaigns, promotions and other marketing communications where you have consented. We will only send SMS or email marketing where you have opted in, and each message will include a simple way to unsubscribe.
• Legal and regulatory compliance: to comply with legal obligations, respond to lawful requests and protect our rights.
• Fraud prevention and security: to detect and prevent fraud, abuse or other unlawful activity.
• Service improvement and analytics: to analyse usage, improve our products and Site, and personalise your experience.

Disclosure to third parties and international transfers

Service providers
We disclose personal information to third parties who perform services on our behalf, including: Shopify (store hosting and order management), payment processors (payment authorisation and settlement), our digital delivery platform (file hosting and delivery), email/SMS marketing platforms, analytics providers and professional advisers. These providers act as our service providers and process data on our behalf.

International transfers
Some service providers operate or store data outside Australia. Where we transfer personal information overseas, we will take reasonable steps to ensure it is protected, including contractual protections and relying on providers that maintain appropriate security standards. You may request details of the countries to which your information is transferred by contacting us.

Charities, campaigns and third‑party beneficiaries
If you participate in a campaign or donation flow, we may disclose limited information to the nominated beneficiary organisation to enable the campaign. We do not warrant the practices of third‑party beneficiaries; verify their status directly if required.

Security, retention and deletion

Security measures
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. These measures include encryption, access controls and secure hosting through Shopify and our service providers. No internet transmission is completely secure; we cannot guarantee absolute security.

Retention
We retain personal information only for as long as necessary to fulfil the purposes set out in this Policy, to comply with legal obligations (for example tax and accounting records), and to resolve disputes. Typical retention periods include order and invoicing records for at least the period required by tax law; marketing preferences until you unsubscribe; and support correspondence for a reasonable period to manage enquiries.

Deletion and correction
You may request access to, correction of, or deletion of your personal information in accordance with the Privacy Act and the APPs. We will respond to requests within a reasonable time and may need to retain certain information where required by law or for legitimate business purposes.

Marketing choices, cookies and opting out

Email and SMS marketing

• You will only receive marketing communications if you have opted in or where we have another lawful basis. Each marketing email or SMS will include an unsubscribe link or instructions to opt out. You can also contact us to withdraw consent. Withdrawal of consent will not affect the lawfulness of processing prior to withdrawal.

Cookies and tracking

• We use cookies and similar technologies for site functionality, analytics and marketing. You can manage cookie preferences through your browser settings or via any cookie consent tool on our Site. Disabling certain cookies may affect Site functionality.

Your rights, complaints and contact details

Your rights
Under the Privacy Act and the APPs you have rights to access your personal information; request correction; complain about our handling of your information; and in some circumstances request deletion or restriction of processing. We will handle requests in accordance with applicable law.

Complaints
If you have a privacy complaint, contact us using the details below. We will investigate and respond within a reasonable time. If you remain dissatisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

Contact us
Soul Tide Foundations
Email: soultidefoundations@gmail.com

 

Changes and legal compliance

We may update this Privacy Policy from time to time. Material changes will be posted on the Site with an updated effective date. This Policy is a general statement of our practices and does not create contractual rights beyond those required by law. For legal certainty and operational detail, please contact us or seek independent legal advice.