Refund policy

Refunds, remedies and statutory rights

Statutory guarantees: Nothing in this policy limits your rights under the Australian Consumer Law. If a digital product has a major failure you may choose a refund or replacement; for minor problems we will offer an appropriate remedy in accordance with the ACL.
Discretionary refunds: For change‑of‑mind requests we generally do not provide refunds once a digital file has been downloaded or access granted, because the product cannot be returned in a resalable form. We may, at our discretion, offer a refund, replacement file or store credit in exceptional circumstances.

Important: A “no refunds” statement does not override ACL rights; we will comply with statutory remedies where applicable.

How to request a refund or report a fault

• Fault reports: Email support with your order number, description of the issue and supporting evidence (screenshots, error messages) as soon as practicable.
• Assessment: We will acknowledge receipt and assess the claim within 10 business days and advise the outcome and remedy.
• Remedies and timing: If a refund is approved, we will refund to the original payment method within 14 business days of approval. If a replacement file or repair is offered, we will supply it promptly.

Exclusions, limitations and practical points

• Change‑of‑mind: No refund after download except at our discretion.
• Third‑party content: If a product incorporates third‑party content or licences, remedies may be limited to what we can reasonably provide as retailer.
• Fraud and chargebacks: We reserve the right to investigate suspected fraud and to refuse refunds where misuse or fraudulent activity is evident.

Please Note: This policy is a summary and operational guide; it should be read together with our Terms of Use and Privacy Policy.