Shipping policy
Shipping and Delivery Policy
This Shipping and Delivery Policy explains how Soul Tide Foundations delivers digital products purchased from our Site. It applies only to digital downloads; we do not ship physical goods at this current time. For information about refunds, consumer rights and other legal matters, see our Terms of Use and Refund Policy.
How delivery works
Delivery method: Digital products are delivered by email.
Timing: Delivery is usually immediate once payment is authorised. In some cases, payment or fraud checks may delay access by up to 24 hours. If delivery is delayed beyond this period we will notify you and provide an estimated time for access.
Order confirmation and download access
Order confirmation: After purchase you will receive an order confirmation email containing your receipt and a download link or instructions to access the product.
File formats, compatibility and storage
File formats: Product listings specify the file format(s) provided. It is your responsibility to ensure you have the necessary software or device to open and use the files.
Backup: We recommend you download and back up purchased files promptly. Soul Tide Foundations is not responsible for data loss after you have successfully downloaded a file.
Failed delivery and troubleshooting
Common issues: If you do not receive your download link, first check your spam/junk folder and confirm the email address used at checkout. If the link has expired or the file will not download, contact support with your order number and screenshots or error messages.
Support response: We will acknowledge fault reports and delivery issues as soon as practicable and aim to resolve them within 10 business days.
Refunds, replacements and remedies
Statutory rights: Your statutory rights under the Australian Consumer Law are not affected by this policy. If a digital product has a major failure, you may be entitled to a refund or replacement.
Discretionary refunds: Because digital products cannot be returned in resalable form, change‑of‑mind refunds are not generally available after download, except at our discretion. For full details see our Refund Policy and Terms of Use.
Security and fraud prevention
Payment processing: We use third‑party payment processors and do not store full card details. Delivery may be delayed while we or our providers complete fraud checks.
Fraud investigations: We reserve the right to investigate suspected fraud and to withhold or reverse delivery where misuse or fraudulent activity is evident.
International customers and taxes
Availability: Digital products are available worldwide unless a product listing states otherwise.
Taxes and duties: Prices shown at checkout include any applicable taxes where required. You are responsible for any local taxes or duties that may apply in your jurisdiction.
Changes to this policy
We may update this Shipping and Delivery Policy from time to time. Material changes will be posted on the Site with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
Contact and support
Email: soultidefoundations@gmail.com
When contacting us about delivery issues please include your order number, the email address used at checkout, and any relevant screenshots or error messages.
Quick checklist before contacting support
- Check spam/junk folders for the confirmation email.
- Confirm the email address used at checkout.
- Try downloading from a different device or browser.
If those steps do not resolve the issue, contact us and we will assist promptly.